Description
Learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole.Ā
Telephone Etiquette
Fr10,000.00
Master the unique skills that facilitates great communication, inside and outside the office to improve your confidence in any challenging situation š”
- Recognize the different aspects of telephone language
- Properly handle inbound/outbound calls
- Know how to handle angry or rude callers
- Learn to receive and send phone messages
- Know different methods of employee training
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