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Fr4,000.00Add to cartBody Language Basics will provide you with a great set of skills to understand that what is not said is just as important than what is said. It will also give you the ability to see and understand how your own Body Language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications.
What you’ll learn
- Define body language.
- Understand the benefits and purpose of interpreting body language
- Learn to interpret basic body language movements.
- Recognize common mistakes when interpreting body language.
- Understand your own body language and what you are communicating.
- Practice your body language skills.
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Fr4,000.00Add to cartCall Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
Workshop Objectives:
⦁ Define and understand call center strategies.
⦁ Identify different types of buying motivations.
⦁ Create SMART Goals.
⦁ Familiarize myself with strategies that sharpen effective communication.
⦁ Use proper phone etiquette.
⦁ Set benchmarks -
Fr10,000.00Add to cartDiscover the specifics of how to develop coaching skills.
- What you’ll learn
- Understand Coaching.
- Identify the difference between coaching and training
- Monitor data.
- Practice coaching activities.
- Affect company culture
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Fr4,000.00Add to cartCustomers want a well-educated agent when they contact a business. They want to know that the person answering their questions knows what they are talking about. Training your staff, and giving them the information that is needed to effectively assist your customer base is paramount.With our “Contact Center Training” workshop, you will discover the basic elements of being an effective employee of a contact center.
What you’ll learn
- How to get management involved in training.
- Why peer training works.
- That manners are important with a contact center.
- How to build rapport with the callers.
- How to deal with difficult customers.
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Fr4,000.00Add to cartDevelop the skills needed to promote, host, or facilitate a great Webinar for your company💡
- Define webinars and their purpose
- Choose the best formats
- Prepare for webinars
- Avoid common mistakes
- Understand how to interact with the target audience
- Follow up successfully
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Fr10,000.00Add to cartThrough our Employee Recognition workshop you participants will recognize the value of implementing even the smallest of plans. The cost of employee recognition is very minimal in relation to the benefits that will be experienced. Employee recognition programs have been shown to increase productivity, employee loyalty, and increased safety.
What you’ll learn
- Assess the type of Employee Recognition Program(s) your company needs
- Train leadership to recognize their employees
- Know when and where recognition is needed
- Construct a culture of recognition
- Maintain an effective Employee Recognition Program
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Fr10,000.00Add to cartA successful event is a combination of extraordinary planning and execution! 📝
Master the organizing skills and the communication skills required to become an Event Planner💡
▪️Learn different types of events
▪️Understand planning process
▪️How to organise your event
▪️How to manage and organise your staff effectively
▪️How to tie up loose ends after the event -
Fr10,000.00Add to cartLearn how to develop a core set of high performance skills, while working remotely💡
- Define high performance teams.
- Define remote workforce.
- Understand the characteristics of a high performance team.
- Understand how to create teamwork.
- Understand the importance of communication.
- Understand how to train your high performance team of remote employees.
- Learn how to manage a high performance team.
- Learn the techniques of an effective team meeting.
