Description
Lean Process And Six Sigma workshop will provide an overview of the Six Sigma methodology and some of the tools required to deploy Six Sigma in your own organizations.
Lean Process and Six Sigma
Fr10,000.00
Develop a 360 degree view of Six Sigma and how it can be implemented in any organization 👍
- Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.
- Describe the key dimensions of quality – product features and freedom from deficiencies
- Develop attributes and value according to the Kano Model
- Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers.
- Describe what is required to regulate a process
- Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs
- Using basic techniques such as DMAIC and how to identify Six Sigma Projects
- Use specific criteria to evaluate a project
- Discover root causes of a problem
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Workshop Objectives:
⦁ Defining motivation, an employer’s role in it and how the employee can play a part
⦁ Identifying the importance of Employee Motivation
⦁ Identifying methods of Employee Motivation
⦁ Describing the theories which pertain to Employee Motivation – with particular reference to psychology
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⦁ Setting clear and defined goals.
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Fr10,000.00Add to cart- Understand basic accounting terminology.
- Identify the differences between the cash and accrual accounting methods.
- Keep track of your business by becoming familiar with accounts payable and accounts receivable.
- Use a journal and general ledger to document business financials.
- Utilize the balance sheet.
- Identify different types of financial statements.
- Uncover the reasons for and actually create a budget.
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Fr10,000.00Add to cartUnderstand the value of investing in employees and developing management. By focusing on development opportunities, your participants will establish a culture that retains top talent and improves succession planning.
What you’ll learn
- Discuss strategies for developing new managers.
- Understand the importance of defining a clear management track
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Fr10,000.00Add to cartLearn what customer service means in relation to all your customers, both internal and external👩💼👨💼
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers