Description
Learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole.Â
Telephone Etiquette
Fr10,000.00
Master the unique skills that facilitates great communication, inside and outside the office to improve your confidence in any challenging situation đź’ˇ
- Recognize the different aspects of telephone language
- Properly handle inbound/outbound calls
- Know how to handle angry or rude callers
- Learn to receive and send phone messages
- Know different methods of employee training
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- List the steps necessary for preparing a change strategy and building support for the change .
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Fr10,000.00Add to cartParticipants will gain an advanced level of understanding for the Microsoft Excel environment, and the ability to guide others to the proper use of the program’s full features – critical skills for those in roles such as accountants, financial analysts, and commercial bankers.
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Fr10,000.00Add to cartLearn what customer service means in relation to all your customers, both internal and external👩‍💼👨‍💼
- Recognize how your attitude affects customer service
- Identify your customers’ needs
- Use outstanding customer service to generate return business
- Build good will through in-person customer service
- Provide outstanding customer service over the phone
- Connect with customers through online tools
- Deal with difficult customers